Privacy Policy

NaoBet Casino, operated by NovaForge LTD (Company Registration Number: 15684), is committed to protecting your personal information and respecting your privacy rights. Our company maintains its registered address at Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros, and operates under license ALSI-152406028-FI2 issued by the Gaming Board of Anjouan at Mutsamudu.

Information We Collect

We collect various types of information to provide you with exceptional gaming services and ensure regulatory compliance. Personal data includes your name, email address, phone number, date of birth, and residential address provided during registration. Financial information encompasses payment method details, transaction history, deposit and withdrawal records, and cryptocurrency wallet addresses when applicable.

Technical data automatically gathered includes IP addresses, browser information, device specifications, operating system details, and website usage patterns. Gaming activity data covers bet histories, game preferences, bonus utilization, tournament participation, and VIP level progression. Communication records include live chat conversations, email correspondence, and customer support interactions.

How We Use Your Information

Your personal information serves multiple essential purposes within our platform operations. Account management requires verification of identity, processing registrations, maintaining user profiles, and facilitating secure access to our services. Financial transactions necessitate processing deposits and withdrawals, managing bonus allocations, calculating cashback rewards, and maintaining accurate financial records.

Regulatory compliance demands adherence to Anti Money Laundering standards, Customer Due Diligence procedures, and licensing requirements established by gaming authorities. Marketing communications include promotional offers, tournament announcements, VIP program updates, and personalized bonus opportunities when you consent to receive such materials.

Customer support utilizes your information to resolve queries, provide technical assistance, investigate complaints, and enhance overall service quality. Security measures involve fraud prevention, account protection, suspicious activity monitoring, and maintaining platform integrity.

Legal Basis for Processing

Processing your personal data relies on several legal foundations depending on the specific purpose. Contractual necessity governs account creation, game provision, payment processing, and bonus distribution as part of our service agreement. Legal obligations require compliance with gaming regulations, anti-money laundering laws, and tax reporting requirements.

Legitimate interests include fraud prevention, security enhancement, service improvement, and business operations optimization. Consent-based processing applies to marketing communications, optional data collection, and specific promotional activities where explicit permission is required.

Data Sharing and Disclosure

We maintain strict policies regarding information sharing and only disclose personal data under specific circumstances. Third-party service providers receive limited information necessary for payment processing, game provision, technical support, and platform maintenance. These providers operate under contractual obligations to protect your data and use it solely for designated purposes.

Regulatory authorities may receive information when required by law, licensing conditions, or compliance obligations. Law enforcement agencies can access data through proper legal channels, court orders, or regulatory investigations. Business partners involved in tournament operations, affiliate programs, or promotional activities receive only relevant information with appropriate safeguards.

Data transfers never occur for commercial purposes without explicit consent, and we implement appropriate security measures for all information sharing arrangements.

Data Security Measures

Protecting your information represents our highest priority, and we employ comprehensive security measures throughout our operations. Technical safeguards include SSL encryption for data transmission, secure server infrastructure, regular security audits, and advanced firewall protection. Access controls limit staff permissions to necessary information only, with authentication requirements and activity monitoring.

Our Random Number Generator systems undergo independent third-party assessment to ensure fairness and security. Regular penetration testing identifies potential vulnerabilities, while continuous monitoring detects suspicious activities. Data backup procedures ensure information recovery capabilities, and incident response protocols address any security concerns promptly.

Physical security measures protect server locations, while administrative controls govern data handling procedures and staff training programs.

Your Privacy Rights

You possess several important rights regarding your personal information that we fully respect and facilitate. Access rights allow you to request copies of personal data we hold, understand processing purposes, and review data accuracy. Rectification rights enable correction of inaccurate information and completion of incomplete records.

Erasure rights permit deletion of personal data under certain circumstances, though some information may be retained for legal or regulatory purposes. Restriction rights allow you to limit processing activities while maintaining data storage. Portability rights enable transfer of your information to other service providers in structured formats.

Objection rights apply to marketing communications and certain processing activities based on legitimate interests. Withdrawal of consent can be exercised for consent-based processing, though this may affect service provision.

Cookie Policy

Our website utilizes cookies and similar technologies to enhance user experience and platform functionality. Essential cookies enable basic website operations, account access, and security features. Performance cookies collect anonymous usage statistics to improve website performance and identify technical issues.

Functional cookies remember your preferences, language settings, and personalization choices. Marketing cookies track user behavior for promotional purposes and personalized offers when consent is provided. You can manage cookie preferences through browser settings, though disabling certain cookies may affect website functionality.

Session cookies expire when you close your browser, while persistent cookies remain until expiration dates or manual deletion. Third-party cookies from service providers operate under their respective privacy policies.

Data Retention

We retain personal information for specific periods based on legal requirements and business needs. Account information remains active during your relationship with our platform and for regulatory periods following account closure. Financial records are maintained according to anti-money laundering regulations and tax obligations.

Gaming activity data is preserved for dispute resolution, bonus verification, and compliance purposes. Communication records are kept for customer service quality assurance and regulatory requirements. Marketing data is retained until consent withdrawal or legal retention periods expire.

Automatic deletion procedures remove unnecessary data after retention periods, while manual deletion addresses specific user requests when legally permissible.

International Data Transfers

Your personal information may be transferred to countries outside your residence for processing and storage purposes. We ensure adequate protection through various mechanisms including adequacy decisions, standard contractual clauses, and certification schemes. Service providers in different jurisdictions operate under contractual obligations to maintain data protection standards.

Cross-border transfers occur only when necessary for service provision, regulatory compliance, or legitimate business purposes. We implement appropriate safeguards for all international data movements and monitor recipient countries' privacy laws.

Children's Privacy

Our services are exclusively designed for adults aged 18 and above, and we do not knowingly collect information from minors. Registration processes include age verification requirements, and we implement measures to prevent underage access. If we discover that a minor has provided personal information, we immediately delete such data and terminate the associated account.

Parents or guardians who believe their child has provided information should contact our support team immediately for prompt resolution.

Contact Information

Questions about this Privacy Policy or your personal information can be directed to our dedicated support team. Email inquiries should be sent to [email protected] with detailed descriptions of your concerns or requests. Live chat support provides immediate assistance for urgent privacy matters during operating hours.

Data protection inquiries receive priority handling, and we respond to all requests within reasonable timeframes. Complex requests may require additional verification procedures to ensure account security and prevent unauthorized access.

Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our practices, legal requirements, or service offerings. Significant modifications will be communicated through email notifications, website announcements, or account messages. Continued use of our services following policy updates constitutes acceptance of revised terms.

We encourage regular review of this Privacy Policy to stay informed about how we protect your information. Version dates and change summaries help identify recent modifications and their implications for your privacy rights.

Last updated: Current version reflects our commitment to transparency and data protection excellence in accordance with applicable privacy laws and gaming regulations.